SHIPPING & RETURN POLICY
SHIPPING & TRACKING
Your piece will be carefully packed to ensure safe delivery, no matter where its new home will be. Our studio ships out orders throughout the week, Monday - Friday.
Once you have placed your order, you should receive an email confirmation. Please note in our product listings that many of our pieces are made to order and some may have longer production times than others. An additional email will be sent with tracking information upon processing and shipping.
At the moment we are proudly shipping domestically. Please reach out to us if you’d like an order internationally shipped and we will gladly work with you.
For additional details or to inquire about delivery times and rush services, if needed, please email us at info@moniistudio.com and we will do our best to accommodate.
RETURNS, REFUNDS & EXCHANGES
We want to make sure that you are satisfied with your purchase. Our works are all unique, and it is worth noting that they are each made to order. Slight variations in color, texture, size and finishes are common and inherent to the material and designs.
Not what you expected? Please contact us within 7 days of receiving your item and we can initiate a return. Shipping charges are non-refundable and the buyer is responsible for any costs associated with returning the piece in its original condition. Refunds and or exchanges will be issued once Monii Studio receives the item.
Please do note that all sales are final on custom work and collaborations. No refunds, returns or exchanges will be issued.
DAMAGED UPON ARRIVAL
Each and every one of your orders are meticulously packed to ensure a safe delivery to your door. However, things happen. In the instance that one of your pieces should arrive damaged, please email us within 48 hours of receipt with images documenting the damage. Please do not send back until hearing back from us.
CANCELLATIONS
If you wish to cancel your order, please email us at info@moniistudio.com within 24 hours of ordering and we will contact you to issue a refund.